Mondays & Tuesdays: dispatch of plant orders (to avoid possible delays due to weekends)
Exceptions: Public holidays and adverse weather conditions (summer/winter) may affect the shipping date. In this case, shipping may be delayed until conditions allow for safe shipping. If a delay is to be expected, you will of course be informed.

The shipping costs for your order will be displayed during the payment process.

Unfortunately, it is not possible to pick up your order in person.

Depending on the country, orders are shipped with either DHL or UPS. All orders are always shipped with a tracking code.
For plant orders, especially in the EU, it is strongly recommended to choose UPS express shipping to ensure fast transportation.

All orders are processed within a very short time (except weekends and public holidays) after receiving your order confirmation e-mail. You will receive a further notification when your order has been dispatched.

As soon as your order has been dispatched, you will receive an e-mail notification from us with a tracking number. You can use this to check the status at any time. In some cases, it can take up to 48 hours for the tracking information to become available.
If your order has not arrived within 7 days of receiving your shipping confirmation email, please contact us with your name and order number. We will then provide assistance as soon as possible.

If, exceptionally, your plant has suffered too much during shipping, please contact us immediately. Please have your order number ready.
It is best to document the damage with photos/videos immediately upon receipt. We will always find a solution. However, we can only help you if you have not yet repotted, pruned or treated the plant(s) in any other way. The plant must therefore still be in its original condition.
Please use the original packaging and original materials from us for your return shipment. When packing, you can use the way the plant(s) were packed when we sent them to you as a guide; minor visual defects such as a bent or discolored leaf are no reason for a return. For plants, shipping is always stressful and it can happen that the plant reacts to this. As a rule, the plant always needs some time to regenerate and adapt to the new conditions after shipping.Nevertheless, we would of course like to find a solution to a problem. Please send us an e-mail with your name and order number and your request.
If a return shipment should take place, we would ask you to coordinate the shipping date with us so that we can avoid, for example, the package lying around at the post office over a weekend or public holiday.